Hello Dbass, sorry to hear about your chi, it is very distressing leaving them, and more so at the vets surgery. I would be totally stressed too, and would of been trying to contact them constantly, even though i think they should be contacting us, there is no way of making them do so, it can be a luck thing if you get vet clinics that do that.
It should be a courteous matter for them to do so.
I hope everything turns out well for you and your chi, take care

Sarah